Refund policy

We have a 14-day return policy only on items that have been deemed defective or wrong due to an error on our part, which means you have 14 days after receiving your item to request a return. As an alternative after your request, we may instruct you to keep the item and still send a replacement item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cvrterbrand@gmail.com. Please note that if a return is needed we will provide detailed instructions through the email address after inspection.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cvrterbrand@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on custom items, discounted items, sale items or gift cards.

NO Exchanges

We do not provide exchanges of any kind. We will provide a return and refund if deemed acceptable or send a replacement after inspection.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cvrterbrand@gmail.com.